The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.  

Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.

• Record and maintain detailed CI attributes & IT service dependencies

• Establish & track CI ownership and accountability

• Track CIs by type, owner, department, environment, status and/or vendor

• Establish relationships within and between IT services and CIs

• Maintain data integrity through audit tracking & change logs

• Determine CI status, generate compliance reports

• Link CIs to specific documentation including policies, processes and procedures

• Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality

• Custom reports, record duplication and data export functions

• Dynamically update IT Service and CI relationships

• Track inactive, non-standard and/or non-complaint CIs

• Copy and export CI data and related reports

• Generate business-specific IT Service Catalog with pricing

...and many more features!

The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:

• Configuration Management Policy Template / Example

• Configuration Management Process Overview / Example

• Multiple Configuration Management Procedure Examples