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ProcessWorx CMDB (Multi-User Version, CD-ROM) 1.5

ProcessWorx CMDB (Multi-User Version, CD-ROM) 1.5

Screenshots of ProcessWorx CMDB (Multi-User Version, CD-ROM)

ProcessWorx CMDB (Multi-User Version, CD-ROM) Publisher's Description

The ProcessWorx CMDB?

 

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.  

Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.

  • Record and maintain detailed CI attributes & IT service dependencies

  • Establish & track CI ownership and accountability

  • Track CIs by type, owner, department, environment, status and/or vendor

  • Establish relationships within and between IT services and CIs

  • Maintain data integrity through audit tracking & change logs

  • Determine CI status, generate compliance reports

  • Link CIs to specific documentation including policies, processes and procedures

  • Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality

  • Custom reports, record duplication and data export functions

  • Dynamically update IT Service and CI relationships

  • Track inactive, non-standard and/or non-complaint CIs

  • Copy and export CI data and related reports

  • Generate business-specific IT Service Catalog with pricing

 

...and many more features!

The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:

  • Configuration Management Policy Template / Example

  • Configuration Management Process Overview / Example

  • Multiple Configuration Management Procedure Examples

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